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Lowongan Kerja di PT Farpoint

edited November 2016 in Lowongan IT

PT. FARPOINT is a looking for

 

IT Helpdesk Support  

 

Responsibilities:

• Provide support for all Information Technology products and services.
Support may include incoming queries, answering questions, troubleshooting
problems, teaching or instructing customers regarding software or hardware
functionality, and communicating policy.

• Determines the most effective manner to resolve client's technical issue
within SLA. Engages in research and in-depth troubleshooting to resolve
technical issues. Consults or escalates to 2nd level support staff when
necessary.

• Records required customer and problem information in the Ticket System,
monitor and respond quickly for any incident or requests. Updates tickets
with appropriate journal entries of activities, and closes tickets with
resolution entered upon completion of the job.

• Resolves Level 1 work orders. Elevates complex and/or high priority
problems to the appropriate support groups for resolution.

• Verifies that suggested solutions effectively resolve the users' problems
through verbal or email follow up.

• Works on Help Desk related projects as assigned.

• Maintain inventory of all equipment, software and software licenses and
administer the purchase.

• Learn fundamental operations of commonly used software & hardware and
other equipment.



Requirements:

• Min. Bachelor degree of Computer Science/IT, Engineering
(Computer/Telecommunication) or equivalent.

• Min. 1 year working experience in related fields (Technical & Helpdesk
Support) or equivalent.

• Good understanding on computers and network.

• Good interpersonal skills.

• Good communication skills both oral and written.

 

 

Apply here www.rajajobs.com/fairpoint

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